PLEASE HELP! I have been waititng tooo long

You were running the Buy and Get campaign from October 2018 to December 2018. During this period, I bought a fridge which satisfied the criteria for me to qualify for this promotion. I have since done step 1: which was to send the product code to the short code number. Step 2 I also did. I diligently filled out all the details that were required on the online form but for over a month now I have been waiting for the SMS that will give me further details on how I can select the reward I want.

This is despite my calls to the concierge which I must say is the worst call centre I have ever has the displeasure of calling. You hold on the line until you are grey and when you do get through the consultants are unable to assist. All they do is listen to your problems. It's more of a therapy line than it is a product assist call centre.

I am writing this as I contemplate giving them a call again to find out why my online application has not been acknowledged.

Can somebody who has the authority to assist and action, PLEASE HELP. I will slit my wrists if I have to hear that somber music from that awful call centre. I beg PLEASE HELP ME!!!!!