1 reviews | Active since Jan 2012
Please help
I phoned Sylvester on the 24th June. He said he would order me my 4th replacement S6 edge. I then tried to get hold of him last Mon! Left messages, sent e mails. I just get ignored. Then got hold of Lebo who said she would help, I'm still waiting. Left messages for her too. Then got hold of Thabiso who said there was a note that my phone should be ready by Friday. I phoned 3 times with no luck and am still waiting for feed back. They are lovely people but their getting back to you is shocking! It is nearly 2 weeks again! What is happening?! I cannot do this with Samsung anymore! Just give me the phone so I can sell it and change to I phone now. I have had enough of spending a fortune following up with them!
we thank you for your comment.
as per our communication, you will be recieving your unit tomorrow. we understand the inconvenience this must have and we would like to apologise for the lack of service you have recieved and ensure that we are working on a speedy resolution.
Kind regards
Samsung SA
we thank you for your comment.
as per our communication, you will be recieving your unit tomorrow. we understand the inconvenience this must have and we would like to apologise for the lack of service you have recieved and ensure that we are working on a speedy resolution.
Kind regards
Samsung SA