Please don't test my patience!!

<p>I have been a loyal customer and i have always been amazed with the your products. I've long been a user of your products/services and up until now have always regarded you are an excellent supplier/organization.</p> <p>On the 26/04/2016 i brought my Samsung S4 in for repairs at the Head Office and today is the 31 May 2016 , I haven't received a call or an email regarding the repairs. <br />I came to the head office yesterday and the Samsung store was closed for a shoot, after waiting for 45 minutes i was still not assisted,i am so dissappointed in your customer service.<br />I am coming to collect my phone this afternoon (repaired) and i hope it is ready, i have given you enough time to repair it. <br />If my phone is not repaired ,I have every faith therefore that you will do what you can to rectify this situation as this is long overdue and i am afraid i cannot give you time to repair it anymore.<br /><strong>In short: my phone should be ready and repaired or kindly have my replacement phone ready for collection this afternoon.</strong></p> <p> </p> <p>Thank you<br />Yours Truly<br />"Dissapointed but still a fan customer" Nozipho</p>