**** poor customer service

I walked into to Samsung in Century City Cape Town, to inquire about the warranty on my handset. I have had the handset for 5 months and to my knowledge the warranty is 1 year. My handset has a cover on it and has never been dropped. After seeing a hairline crack i walked over and asked if my warranty covers this as this phone was never dropped. The gentleman at the counter takes a look, walks to the staff kitchen, comes back and says its out of warranty! ***? Then proceeds to look at his phone. He also could not be bothered about the 3 other waiting customers.