WK
Wynand K

1 reviews | Active since Mar 2011

25 Sept 2022, 19:26

****piest Electronics ever

I am 100% convinced that Samsung makes products to only last 2 years or break just after they are out of warranty. In August 2019 I bought a soundbar costing me almost R20 000. After about 6 months the HDMI port stopped working. So in January 2020, after sending the soundbar for repairs, Samsung did not have spares available to fix it. Now after 2 years and a bit the subwoofer no longer wants to connect to the Soundbar it self, after trying for hours in getting it to work nothing helps on even their technical advise and again their is no parts available to fix it. It is really like Samsung only make things to last for a fixed time, so that the customers go out and buy new ones. I stopped getting their cell phones as they dont last, same with their t.v's and now even their soundbars are the same. However, one thing good came from this soundbar breaking and that is the last Samsung device I will ever own in my life.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Sept 2022, 08:18
Official
Good day, Wynand,

Thank you for bringing your query to our attention, we apologize for any inconvenience this may have caused.
 
 We have noted your concerns and we are currently investigating the matter further.
 
 Your complaint has been assigned to our escalations department and we will be in contact with you.
 
 Kind Regards,
 Samsung ZA
 :^JL