****pie Service from Samsung all over again.

Samsung e store, what a disgrace. I have been waiting over a month for my voucher to claim my free Galaxy Buds Live. I finally received the voucher and placed my order on the e store aweek ago. Which said it will be delivered in 1-7 days.

A week later it's still sitting in order placed. No update from Samsung. Called in and spoke Monwabisi Phakathi, who apologized for the delay and said they have a backlog on deliveries. I asked him to confirm the date for delivery and he asked me to hold. After being on hold for almost 10 minutes, he came back to say that the item will only be delivered in 4 weeks time. When I asked him who said that, he advised the manager Charlotte Phoka said that. As they have a backlog.

Why do they say when placing the order that it will be delivered in 1-7 if they have a backlog.

I would like this to be escalated to senior management and expect a call back as soon as possible