Phones ****** from Samsung repair centre!

In October last year we booked in mobile devices for warranty with the Samsung repair centre in Umgeni, Durban. In november they had 3 separate break ins, Over R120000 of our phones were ******. We have waited patiently as we were told it is in the process of being replaced. 6 months later and we still have received nothing. They expect us to the bear the loss for their mishaps. We did not even receive an offer to compensate.