Phoneless

<p>On the 6th of October I upgraded at Vodacom from a Samsung S4 to Samsung S7.</p> <p>The S7 was faulty - it overheated and went into safe mode - and was taken in from Samsung Tygervalley for repairs on 14/10/2016.</p> <p>On the 20th I collected my phone. The motherboard of the phone was replaced, but once again it overheated and I took it back. On the 27th I was informed from Samsung that I will be replaced with a new phone within two weeks. From 14/11/2016 I followed every second day, but I was told there was no stock.</p> <p>On the 23/11/2016 I phone once again, and I was told that my new phone was ready for collection, but Samsung Tygervalley shut down and I must collect from Montague Gardens. This is impossible for me. They told me to phone a different Samsung department to arrange for delivery which I did.</p> <p>Needless to say, I still haven't received my phone.</p> <p>This phone is on contract and I have been paying for it each month, but I only had the phone a week. I cant believe that I receive such poor service from a service provider that I thought only good of. This is not fair to me as a customer as I use my phone to take pictures of my family and work from it on emails, ect.</p> <p>How is this possible that anyone can wait so long for a replacement phone? What is really going on with Samsung?</p> <p> </p>