Phoned 20 times to get feedback from complaint

PMC electronics (Garsfontein) damaged our new washing machine while it was in for repairs at their workshop. I registered a complaint at Samsung Customer Care in SA ( ***). Sakhile registered the complaint with reference number ***. had to phone 20 times today to try and find out who was dealing with the complaint. The call centre was of NO help. Every time they transfer my call I was just listening to music. I finally found out that Lerato was handling our complaint. This is the second time that we are experiencing problems with PMC Electronics and someone from Samsung need to step up and take action against this company. They are highly unprofessional, rude to customers and carry on regardless. Please read all complaints on HelloPeter.com regarding them and reconsider using them to work on Samsung products. I am phoning from overseas and had spent R400-00 today on calls and up to now....still no satisfaction. Still waiting for Samsung to contact my wife as they promised yesterday.<br> Please advise...?????