1 reviews | Active since Oct 2009
Phone worse off after repair
<p>My phone was sent to Samsung for a screen repair, which was done and sent back I now have a screen that has a permanent line and red back ground, which I had contacted Samsung ADH to express my disappointment , today I was told that it is a month later and it cannot be done. Guys you repaired the screen and this phone is under 6 months old so why are you making excuses, I have sent photos to the ADH centre also</p>
Good day Dhaven,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards,
Samsung SA
Good day Dhaven,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of customers division with *** who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.
Kind regards,
Samsung SA
Pathethic service as I am sitting with 2 reference numbers ********** 365 and ********** 002, without anyone contacting me so basically I am paying for a phone that is new and was damaged by Samsung ADH and nobody is willing to take responsibility. The phone also comes with the standard fault after reading on the net about the 2 pink lines accross the screen
Pathethic service as I am sitting with 2 reference numbers ********** 365 and ********** 002, without anyone contacting me so basically I am paying for a phone that is new and was damaged by Samsung ADH and nobody is willing to take responsibility. The phone also comes with the standard fault after reading on the net about the 2 pink lines accross the screen
Typical Samsung as to date nobody called me
Typical Samsung as to date nobody called me