KM
Kabelo M
1 reviews | Active since Jan 2024
28 Feb 2024, 20:19
Phone went blank
I am not happy at all. I brought a Samsung A05s on the 24th January 2024, today the 28th February 2024 my phone is no longer working. I tried switching it on nothing it dead on me. When I went to Foschini to return the phone since it is still within its warranty. I was told that my phone can not be repaired or replaced. I asked a million times why won't it get repaired or replaced it's not like it fell or anything like that it just went off while I was busy on my banking app.
I was told that Samsung will not repair or replace my phone regardless of it being on warranty.
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Samsung South Africa's replyOfficial
29 Feb 2024, 08:18Good day Anonymous Given, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK
Samsung South Africa's reply29 Feb 2024, 08:18
Official
Good day Anonymous Given, Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused. We have noted your concerns and we are currently investigating the matter further. Your complaint has been assigned to our escalations department and we will be in contact with you. Kind Regards, SamsungZA:^KK