MM
Mary M
1 reviews | Active since Jan 2020
19 Sept 2023, 15:30
Phone warranty claim not processed
My phone was brand new from March this year till to date when it was over heating and froze then purple marks started appearing on my phone it went off booked it in at vodacom repair new market alberton and why i booked it in i was told no damage and its still under 1year warranty my phone was booked in on the 14th of September 2023 now im receiving calls that i just pay almost R7000 for this phone and im still paying this phone via my contract how can i have a brand new phone this year and it went off this year they telling me it fell and the screen cracked but my phone is brand new no cracks showing any physical damages it went off please assist becaise i don't have a phone and im still paying for my Samsung A53 phone my contact details are ***
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Replies (10)0
Replies (10)
Samsung South Africa's replyOfficial
19 Sept 2023, 15:31Good day Mary
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply19 Sept 2023, 15:31
Official
Good day Mary
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
MM
Mary M's updateReviewer Update
19 Sept 2023, 15:42I sent my phone pictures via your WhatsApp social platform that phone was neat and clean problem was the inside phone and when i booked it in my documents states no damage no to my surprise i must pay for this phone
MM
Mary M's update19 Sept 2023, 15:42
Reviewer Update
I sent my phone pictures via your WhatsApp social platform that phone was neat and clean problem was the inside phone and when i booked it in my documents states no damage no to my surprise i must pay for this phone
MM
Mary M's updateReviewer Update
19 Sept 2023, 16:05This must problem I'm facing must be samsung manufacturing issue i just hope they fix my problem as in today because i want my phone back im paying for this phone every month end
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Mary M's update19 Sept 2023, 16:05
Reviewer Update
This must problem I'm facing must be samsung manufacturing issue i just hope they fix my problem as in today because i want my phone back im paying for this phone every month end
MM
Mary M's updateReviewer Update
19 Sept 2023, 16:06I will wait for the reply
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Mary M's update19 Sept 2023, 16:06
Reviewer Update
I will wait for the reply
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Mary M's updateReviewer Update
19 Sept 2023, 19:04To reach me please call on my office work number *** I'm in need of my phone that I'm still for via contract my email address marymotaung856@@gmail.com
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Mary M's update19 Sept 2023, 19:04
Reviewer Update
To reach me please call on my office work number *** I'm in need of my phone that I'm still for via contract my email address marymotaung856@@gmail.com
MM
Mary M's updateReviewer Update
20 Sept 2023, 11:46Samsung hasn't called me till now can any agent call me regarding my phone reference ***
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Mary M's update20 Sept 2023, 11:46
Reviewer Update
Samsung hasn't called me till now can any agent call me regarding my phone reference ***
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Mary M's updateReviewer Update
20 Sept 2023, 16:09They keep calling my cellphone number of which i told them its unavailable they must use my office land line number since this morning the day is ending and they never gotten back to me Samsung agents please call my office number and let us see the outcome of this problem I'm facing my office number is *** please
MM
Mary M's update20 Sept 2023, 16:09
Reviewer Update
They keep calling my cellphone number of which i told them its unavailable they must use my office land line number since this morning the day is ending and they never gotten back to me Samsung agents please call my office number and let us see the outcome of this problem I'm facing my office number is *** please
MM
Mary M's updateReviewer Update
20 Sept 2023, 16:51Called samsung agents and the lone was bad the lady who was assisting me who i couldn't recall her name due to network promised to call me back after i gave her my office number let me say i waited for her call she never gotten back to me so how do they deal with their clients if they do this ,those is frustrating and sickening for a big brand like this one especially when you still paying for the device with your hard earned money their WhatsApp agents are the worst i don't think i will ever support a brand like Samsung i want nothing to do with them after this case
MM
Mary M's update20 Sept 2023, 16:51
Reviewer Update
Called samsung agents and the lone was bad the lady who was assisting me who i couldn't recall her name due to network promised to call me back after i gave her my office number let me say i waited for her call she never gotten back to me so how do they deal with their clients if they do this ,those is frustrating and sickening for a big brand like this one especially when you still paying for the device with your hard earned money their WhatsApp agents are the worst i don't think i will ever support a brand like Samsung i want nothing to do with them after this case
MM
Mary M's updateReviewer Update
20 Sept 2023, 16:53Let alone i call them with my airtime and they promised to call me back now i have to do their job again and call them back oh this is worse
MM
Mary M's update20 Sept 2023, 16:53
Reviewer Update
Let alone i call them with my airtime and they promised to call me back now i have to do their job again and call them back oh this is worse
Samsung South Africa's replyOfficial
21 Sept 2023, 10:23The issue has been escalated, we will inform you once the matter has been resolved.^NM
Samsung South Africa's reply21 Sept 2023, 10:23
Official
The issue has been escalated, we will inform you once the matter has been resolved.^NM