Phone returned 5 times and still not working

The phone has been returned to the customer center 5 times in the last month.<br> When booking the phone in again on 29 October I showed the phone to person who booked the phone in that the phone rebooted and is stuck on the Samsung logo. <br> <br> When I went to collect the phone I'm told that there is nothing wrong with the phone.<br> <br> I have also mailed Taariq (supervisor) as he was not there when I booked the phone in on 28 October to explain that I am returning the phone again with the same issue of the phone rebooting randomly. He rep**** that he would give it to his best technician. (This implies that not all technicians are on the same standard.)<br> <br> I am also extremely offended that my phone was loaded with a ROM containing an Islamic religious application as part of the default ROM. This ROM was loaded when the motherboard was replaced. The call center has subsequently loaded another ROM.<br> <br> When I was told that there is nothing wrong with my phone I left my phone at the center and I requested Taariq to phone me to explain. Up to this point I have not heard from him.<br> <br> Samsung's total disregard of customer service, shoddy repair center and religious preloaded app is a disgrace.