PHONE REPAIRS TAKING ALMOST A MONTH

<p>I have a Samsung S7 which was logged as a repair by ADH Premium with a cracked screen. The courier company collected the phone from me on the 29th of December 2016. Now, with countless phone calls later, still no feedback as to when my phone will be done. When I phone the call centre, they just tell me that they are waiting for parts from Samsung. Surely waiting for 3 weeks for parts for a brand new phone is ridiculous!!! This after they told me the first time the phone was booked in that it will only take about 5 working days. And on top of that, they can't even give me a loan phone. Pathetic!!!! When I tried logging a complaint by Samsung, I just get cut off. </p>