Phone repair

<p>I went to Samsung care in Richards bay and explained to them that there might be a possibility of my phone having water damage and what couod they do to fix it. I was told that they would assess the phone and go from there so i asked what would they charge to assess the phone as the phone is under warranty and he said that they dont charge to assess the phone but if there is liquid damage then the warranty would be void and they would then qoute an amount to repair the phone.</p> <p> </p> <p>I asked when it would be assessed and he said depending on how busy they are it should be done by the next day tuesday (22/11/16). So i waited till wednesday and them decided to phone around 11 and asked about it he said they busy on it and they'd phone back by the end of the day. Then i phoned and asked again on Thursday and their systems were down but they phoned me back again 30 mins later.</p> <p> </p> <p>They said the phone is gonna cost R3000 and some what to fix and i told them to leave it I'll come fetch it and if there was liquid damage and she said she doesn't know but she assumes so coz they qouted me. When i got there she fetched the phone and it was in a zip lock bag and it was stripped. I said its fine I'll take it somewhere else so she said ok you just need to pay R175 and i said well im not really happy with that as i asked the guy if there would be any charges assessing the phone even of it was water damaged and i was told no but the warranty would be void.</p> <p> </p> <p>I feel that it is not right that i needed to pay that R175 for them to give me a stripped phone even though she said am i sure they shouldnt assemble it i didn't want to wait for them 2 assemble it as i had to get back 2 work and they knew i was coming yet they couldnt assemble it. Also i was told that they didnt charge for an assessment even though it states on the form which i didnt bother to look at because i had spoken to Mlu and he said it was free. </p> <p> </p> <p>Anyway that will be the last time i go there and hopefully Samsung will be better at training their staff perhaps so that theu know how to answer questions</p>