EA
Ellah A

1 reviews | Active since Apr 2015

09 May 2016, 07:06

phone password issue

<p>&nbsp;I'm glad to finally have my Samsung galaxy note 4 in good condition but it feels as if I don't have it because it's not opening. I have wasted sooo much airtime calling tm electronics and they put me on a merry go round. I sent in my phone with a password, now it has been changed and no one wants to tell me the changed one. My job number is 248463</p>

0
Replies (2)
Samsung South Africa
Samsung South Africa's reply10 May 2016, 09:02
Official

Hi Ellah,

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,

Samsung Team

Samsung South Africa
Samsung South Africa's reply10 May 2016, 09:02
Official

Hi Ellah,

This is to acknowledge receipt of your complaint.

Kindly note the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service executive will contact you with further discussions on this matter.

Regards,

Samsung Team