phone not yet fixed even now

Item: Samsung South Africa
Rating: 2
Author: vincent G

dear Samsung crew when I will get my phone (Samsung tablet note 10.1) ....since your service centre ( phone fix ) has been trying to fix it since from 29. Jan 2016..... Samsung team ...has called me several times with no solution ....I have visited and called your service centre several times......don't u think now ....yo service centre has TEMPERED WITH MY PHONE... SINCE THEY JUST REMOVED THE wrong PART few days ago.....and they suggested to remove another part again if they can't fix it...( phone fix job card number: 042050). when I will get my phone...I pay R393 per month ....for the phone ...u can't even fix it within 1week....

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Replies (1)

Samsung South Africa's replyOfficial

20 Mar 2016, 08:34

Hello zvgambu,

We have noted your concern, thank you for bringing this matter to our attention.

We have referred this matter to our Complaints division who will be in contact with you in this regard. Our sincere apologies for any inconvenience you may have experienced in this regard.

Herewith your reference number: ***

Kind Regards
Samsung SA

Samsung South Africa's reply20 Mar 2016, 08:34

Official