jB
jack B
1 reviews | Active since Feb 2015
21 Feb 2015, 15:37
phone not working
got a new phone and the screen did not work. so it was sent back and it was delivered back to us still not working with the same problem. this is after hours and hours of calling every person under the sun from supplier to samsung but got no help at all. this is so bad from samsung sending out phones that does not work. every thing works the touch screen does not work. this phone is the s5 mini.
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Replies (1)
Samsung South Africa's replyOfficial
23 Feb 2015, 08:32Hello jackboyce,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
Samsung South Africa's reply23 Feb 2015, 08:32
Official
Hello jackboyce,
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA