TF
Tanya F

1 reviews | Active since Mar 2011

29 Oct 2016, 07:50

Phone not fixed after multiple repairs

<p>I have sent my phone in for repairs twice. The first time it came back with loose parts inside and the speaker not working, still overheating until it eventually switched off and would not switch back on. I sent it in for repairs again and it has now come back with a bubble on the side of the screen and it is overheating so much I couldn't even touch it. Not to mention that I have had to buy 2 chargers because the usb cable keeps breaking. Each time my phone goes in for repairs I lose business. I am beyond frustrated with the lack of assistance received from Samsung with regards to the repeated problems with this phone. At this rate the phone will have been in for repairs longer than it has been available for me to use. Then being without a phone for at least 2-3 weeks each time has cost me a lot of money because I depend on my phone to run my business. I have been a loyal Samsung user since 2007, but seriously doubt I will ever buy another Samsung product after the shocking quality and service I have received. I need the phone to be sorted out once and for all or for Samsung to provide a replacement. </p>

0
Replies (1)
Samsung South Africa
Samsung South Africa's reply30 Oct 2016, 08:36
Official

Hi Tanya,

This is to acknowledge the receipt of your complaint.

Kindly note that the query is currently escalated to our Voice of customer team under reference number: ***

A senior customer service execute will contact you with further discussions on this matter.

Regards,

Samsung Team.