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Sindy T

1 reviews | Active since Aug 2014

12 Jan 2016, 11:04

phone keep on over heating and text is also damage

My Samsung S4 Mini was in for repairs at Samsung SA, when I got it back the problem is still not fixed its still over heating and now the text on the phone is also starting to be damaged if you type a message it looks like there is a line through it. if was handed in at Vodacom 4 times and every time they say there is nothing wrong. I have a contract the phone is still under warranty im paying for a phone that I could not have used for the last 6 month this is pathetic I WILL NEVER EVER BUY A SAMSUNG AGAIN. I INSIST ON A NEW PONE BECAUSE THERE WAS ENOUGH ASSESSMENTS DONE ON THIS THING CALLED A PHONE AND I STILL HAVE 9 MONTHS LEFT BEFORE MY CONTRACT ENDS. SAMSUNG HAVE ALREADY REPLACED THE MAIN BOARD AND VODACOM DID SOFTWARE UPDATES. SO NOW I WANT A NEW PHONE PLEASE. I CAN NOT KEEP ON PAYING AND PAYING FOR A PHONE THAT BEING ASSESSED AND REPLACED EVERY OTHER WEEK.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply12 Jan 2016, 12:44
Official
Hello TaylorSindy,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail. Ref ( *** )

We have escalated the matter and feedback will be provided to you soon.

Regards

Samsung S.A