JV
Johann V
1 reviews | Active since Feb 2013
20 Apr 2015, 17:58
Phone in for repairs - no response
I recently (19/03/2015) took my phone in to a repair centre as requested by Siyabonga Skhosana from Samsung customer care, but I'm still waiting for the repairs to be done and I also do not get any feedback from Samsung or Siyabonga. I have spoken to the repair centre, they spoke to Siyabonga who then said he will get back to them (about 3 weeks ago) but still no avail. The repair centre can't continue until they get the go-ahead.<br> <br> Refer to my previous complaint:<br> http://hellopeter.com/samsung-south-africa/complaints/phone-not-repaired-***
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Samsung South Africa's replyOfficial
23 Apr 2015, 16:07Hello bluefinllama,
We have noted your concern, thank you for bringing this matter to our attention.
We have checked with our service centre and advised that the assessment report shows unit has physical damage and the repair will not be covered under warranty. Both your ADH claims have been used already and your are liable for the screen replacement.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have checked with our service centre and advised that the assessment report shows unit has physical damage and the repair will not be covered under warranty. Both your ADH claims have been used already and your are liable for the screen replacement.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
Samsung South Africa's reply23 Apr 2015, 16:07
Official
Hello bluefinllama,
We have noted your concern, thank you for bringing this matter to our attention.
We have checked with our service centre and advised that the assessment report shows unit has physical damage and the repair will not be covered under warranty. Both your ADH claims have been used already and your are liable for the screen replacement.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have checked with our service centre and advised that the assessment report shows unit has physical damage and the repair will not be covered under warranty. Both your ADH claims have been used already and your are liable for the screen replacement.
Please accept our sincere apologies for the overall inconvenience and frustration caused.
Kind regards
Samsung SA