CP
Chris P

1 reviews | Active since Feb 2016

26 Feb 2016, 14:38

Phone going for 7th repair for the same thing

I had my galaxy note 4 screen replaced last month. It's been going bac to MTN for 5 times now they can't stop the screen from lifting so I took it to samsung and when I collected the phone today and the screen is even worse. Keeps lifting up I'm skeptic of taking it in for the seventh time now. One whole month to fix a screen? They replaced the screen then they replaced the frame and damaged the main board so they replaced the main board as well but still screen lifts after my 5 MTN visits they finally lifted their hands and refered me to hellopeter. What shall I do?

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Replies (1)
Samsung South Africa
Samsung South Africa's reply26 Feb 2016, 15:55
Official
Hello Gremlinx96,

Good day Chris

We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our Voice of Customer division who will be in contact with you in this regard.

Our sincere apologies for any inconvenience you may have experienced in this regard

Your Reference number: ***

Regards