nM
nthabeleng M
1 reviews | Active since Jun 2017
06 Jul 2022, 21:07
phone faulty
my phone has a faulty and I have been taking it in and out for repair but I still stuck it comes back the same it work only few minutes then go back again I can't keep taking my phone for same problem that can't be resolved its for the 3rd time now it is under warranty I have used that phone for less than a year still in good condition no physical damage if it can't be fixed then they must replace for 3 times with same thing
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Replies (5)
Samsung South Africa's replyOfficial
07 Jul 2022, 08:07Good morning Nthabeleng ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
Samsung South Africa's reply07 Jul 2022, 08:07
Official
Good morning Nthabeleng ,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
:^NM
nM
nthabeleng M's updateReviewer Update
07 Jul 2022, 08:57Please cause my life is stacked because of this I think they must replace the phone
nM
nthabeleng M's update07 Jul 2022, 08:57
Reviewer Update
Please cause my life is stacked because of this I think they must replace the phone
Samsung South Africa's replyOfficial
07 Jul 2022, 15:09Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
Samsung South Africa's reply07 Jul 2022, 15:09
Official
Your query has been escalated, please wait for feedback. We will inform you once it has been resolved .^NM
nM
nthabeleng M's updateReviewer Update
13 Jul 2022, 16:02I'm still waiting for feedback any update
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nthabeleng M's update13 Jul 2022, 16:02
Reviewer Update
I'm still waiting for feedback any update
nM
nthabeleng M's updateReviewer Update
19 Jul 2022, 12:00Still awaiting update and feedback no communication has done since 7th
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nthabeleng M's update19 Jul 2022, 12:00
Reviewer Update
Still awaiting update and feedback no communication has done since 7th