PHONE BOOKED IN WITH NO FEEDBACK

My phone was booked in on the 31/12/15 @ your samsung store in Gateway. The consultant that <br> 'did not' want to assist me was Denolin Govender. He refused to look at my ph & all he did was advise me to come back on Saturday (02/01/16)to book my phone. I asked him why he couldnt book my phone in on the same day and only then did he say he could. I asked him the timeframe for my phone to be repaired and he mentioned 7 days.My phone was sent through to your 'contractors' TM ELECTRONICS\ who clearly seem to have the same Values as Samsung with there Service and Lies. I had to contact the storeTM ELECTRONICS(as your gateway store did not return my call)on the 7th day to confirm that the promise made to me by Samsung was on track. Upon phoning TM Electronics