Phone booked in for repair

I booked my phone in for a memory card reading error at Samsung somerset mall. The phone was sent to Samsung smart care centre in Century as the work load was too much at the somerset mall office. I received a quotation from Samsung smart care centre of R1800.00 for the repair that was in contradiction of what I was told by Gilmer at the somerset mall office. He advised me that the repair would be done at no cost as the phone is still within the warranty period. I spoke to The manager,Tatum Walker at Samsung smart care centre in Century and she promised as well to sent my phone back to the Somerset mall office. I phoned numerous times to the somerset mall office and spoke to Mduduzele who advised me that they did not receive the phone yet.As I sent this complaint I'm still waiting for them to notify me to pick up the phone. Samsung Somerset mall got no idea what customer service is as there's sucks big time. I've never seen such incompetence and if it was my company I would fire all of them. No responsibility are being taken by anyone and they work the way they want to as I phoned many times and was advised that either the staff did not pitch for work or they on strike or they left early. Is this how Samsung do businesses? Don't they know that the consumer is the reason for there existence? I've never experience such lame,pathetic non existant customer service. I don't want to do anything with them any more and just want my phone back or I will open a case of theft at SAPS. Just notify me on cell ********** 378 to pick up my phone asap.