SR
SIBUSISO R
1 reviews | Active since Dec 2009
20 Feb 2019, 08:26
Pethetic service
My TV have been repaired by Samsung 3 times in the past, currently the TV have issues again and I called Samsung customer care week ago. I have been promised that the technician will come out.I have been been give 3 different References number ( ********** 177 * ********** 791* ********** 628) but no one contact me or came out.i don't have a TV currently and Samsung don't care. I don't understand why people should complain before things can be done right. These is very pathetic from a reputable company. I am disappointed on how you treat customers.
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Replies (2)0
Replies (2)
Samsung South Africa's replyOfficial
20 Feb 2019, 09:14Good day Sibusiso
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's reply20 Feb 2019, 09:14
Official
Good day Sibusiso
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^SS
SamsungSA:^SS
Samsung South Africa's replyOfficial
20 Feb 2019, 11:46Good day Sibusiso
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Regards,
SamsungSA:^LZ
Samsung South Africa's reply20 Feb 2019, 11:46
Official
Good day Sibusiso
Herewith your reference number:
***
Regards,
SamsungSA:^LZ
Regards,
SamsungSA:^LZ