VG
Vernon G
1 reviews | Active since Nov 2022
03 Nov 2022, 11:30
Persistent TV problem
Absolutely terrible customer experience. Brand new AU7000 Samsung TV, green light keeps flickering on tv display. Four technicians came to my house to TRY to fix but problem still persists. They claim that the problem is with the newer model DSTV decoders and HDMI compatibility between the 2 devices but strange that DSTV is not aware of this problem. Samsung is also not willing to take the initiative to resolve this issue with DSTV and it seems that alot of other customers are experiencing the same fault. I have always been a loyal Samsung brand customer but I will never buy another Samsung TV as well as any other Samsung appliance ever again.
Helpful (0)
Replies (1)0
Replies (1)
Samsung South Africa's replyOfficial
03 Nov 2022, 11:31Good morning Vernon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Samsung South Africa's reply03 Nov 2022, 11:31
Official
Good morning Vernon,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NM