1 reviews | Active since Oct 2022
Perhaps it is time to switch to Apple
Qualified for a promotion that was approved almost 1 year ago and I still haven't heard anything back despite countless attempts to contact the company.
There was a Samsung Rewards program last year that promised Galaxy buds pro 2 to anyone who had upgraded to one of their flagship phones and I had done so in the time period the promotion app**** to.
My application was approved and I Qualified for the reward and was told I would hear back from them in 7 days regarding deliveryof the reward.
Weeks later I reached out to see what was going on with the ETA and heard nothing back, countless emails and phone calls and almost 1 full year later I have still yet to hear anything from the company and I have now since moved address.
Shocking service delivery and non existent customer communications, perhaps it is time to make the switch to Apple.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
SamsungZA
^KK
I was then asked to provide proof of my claims which I did.
They told me I was correct and that they would escalate the issue to promotions which they did.
They promptly closed my ticket and I am still yet to hear from Samsung Promotions, so thank you for wasting my time again Samsung.
No help received and still waiting to no avail...
I was then asked to provide proof of my claims which I did.
They told me I was correct and that they would escalate the issue to promotions which they did.
They promptly closed my ticket and I am still yet to hear from Samsung Promotions, so thank you for wasting my time again Samsung.
No help received and still waiting to no avail...