Paying 2 call out fees for technician to come to one house???????????

<p>I loogged a call with Samsung customer sevice center for my 2 appliances which started giving me issues at the same time, all went well, was assited by a lady who explained that I would pay 1 call out fee for a technician to come out & that they would then give me a quote for work or parts needed. When the service center calls me thay now say i have to pay 2 call out fees!!!!!!!!!!!! i dont undersatand that, when i call an electrician or plumber I pay one call out fee & they quote me for parts or work that needs to be done, when the work takes long yes I pay additional, so now i fail to understand why after being told I pay one fee I have to pay 2 fees? Why? What does this fee include? What about my petrol? this is a *******, I just want my quote, what if nothing is wrong with one of the appliances???? tihs is one person coming to do the work not 2 people, how is this justifies especially as its an after sales service???????????</p>