1 reviews | Active since Jun 2013
Pay me my money
Sucky-Sung
This going to be a long read.
I bought a 70-Cu7000 Samsung TV on a promotion on Samsung E-Store platform on the 21st of July. The TV was delivered on the 27th of July, the morning of the 28 july I noticed that the top part of the screen was darker than the bottom part. So I did some software updates with no luck. On the 29th of July I mailed Sucky-Sung customer care where they rep**** that I should unplug everything and that should fix the problem. I rep**** that nothing apart from the power cable was ever plugged in to the TV.
My mail was unanswered. 31st of July I eventually called Sucky-Sung Customer care, they said it could take 4-8 days for a technician to inspect the TV to diagnose the problem. That was totally unacceptable and asked if I could rather get my money back, thinking it would be faster.
They only collected the TV on the 9th of August. Here I am still waiting for my money.
Monday morning Sucky-Sung will have had my money for a month and I have no TV.
Stay clear of the samsung e-store and especially the following person.
Sinawo = Rude, unhelpful and as ********* as Sucky-Sung them self's.
they will say money back within14 days its been 21 days today.
:^NP
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NP
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
:^NP
I have been hearing this for the last month
I have been hearing this for the last month