SP
Stephan P

1 reviews | Active since Jun 2015

30 Jun 2015, 19:06

Pathetice service from Samsung

I had recently with my new upgrade purchased the new Samsung Galaxy S6. About two weeks of having it i had found fault with the camera and slowly the battery started given less working hours. I had then traveled from Herm**** to Somerset West brand new Samsung shop to get my phone fixed. Upon arrival they had told me that they cant do any repairs on the phone since a few days ago but they can update my software as i lost my mobile data icon. The update was done and i had then noticed that my phone from getting 14 15 hours battery in a day can only get 10. I had tried to phone many shops and was told tiger valley samsung or the head office in century city. I first went to Tiger valley after having g to drive through a second time only to be told that they do repairs but they don't have any spares to fix it with also losing my contract which i could not collect the next morning. I made the effort to drive early to the Century city office where i explained that i need it that same day fixed. They said it would. I sat for 3 hours checking 2 hours in and still busy. After 3 hours i got told they have no stock wasting,. They have to send it away. I still sit with a broken phone now.

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Replies (1)
Samsung South Africa
Samsung South Africa's reply02 Jul 2015, 08:18
Official
Hello Porkie11,

We have noted your concerns.

Our Customer Services Executive will be in contact with you to discuss your concerns in detail.

We have escalated the matter and feedback will be provided to you soon.

Kind regards
Samsung SA