1 reviews | Active since Jan 2018
Pathetic warranty service!
Over three months later since my initial complaint I still have a washing machine with defects. Honestly worse problems then my initial complaint. I regret ever allowing samsung head office to handle my complaint I should have went through the chain store I purchased the product from as dealing with Samsung is beyond difficult
My machine now makes a huge noise. Volume varies. And inconsistent but I have managed to record it multiple times the technician has also witnessed the error. Infact he repaired it unfortunately the repair last a few days which clearly states the problem is irreparable. It must be noted there were a few problems during this entire 3 month period and the Samsung technician was great! He did a few service call outs with no complaints He manage to repair the initial complaint as well as the other defects but unfortunately this metal noise was not resolved and only started AFTER the initial repair. Which clearly indicates the technician is not at fault. If something cannot be resolved and the item is under warranty it should simply be replaced. The mere fact that the problem did not exist before repair but logged immediately once the repair was concluded means that samsung is liable!
I have emailed every possible person in the Samsung team from VOC to the technical manager. I have contacted Samsung and have faced multiple periods without a washing machine this is extremely frustrating and dissapointing to say the least. The machine is a few weeks from being out of warranty and I don't know who to contact or what to do any longer to finally have a working appliance without any defects.
Samsung your after sales service is pathetic. In a few weeks I will end up liable for a problem that resulted due to your inefficiencies. The fact that I made your team aware of the defect on the 30th October and I am still having to deal with it is pathetic. You should have replaced the device when a new problem started. It's now 3 months later and it's still not replaced I am having to make myself available for multiple service calls. Additionally I'm having to find alternate solutions for laundry as everytime a noise or error comes up I stop the load as I don't want to cause bigger issues.
I will never use or support your brand again. I suggest no one does as the sales man's pitch is great but should you have a problem all you'll get is Apologies
I preferred a replacement from the start of the inconveniences. I even requested one but I was satisfied when the Samsung technician managed to resolve the initial problem until I started experiencing new problems. It's sad that I have to dedicate so much time emailing/contancting Samsung to explain how frustrated I am that I have to continously do that only for temporary solutions. I was told that Samsung can not replace the machine under warranty unless major repairs have been done.
- Major repairs have been completed yet including the main board replaced but I'm still experiencing an alarming noise on the spin cycle,
- Technician has come out 4 times which I had to make myself available for.
- Minor replacements have been occurred
- I have had countless back and forth emails with the Samsung team
- contacted Samsung head office 5 times excluding amount of times they called me
- Two hellopeter complaints
Samsung should take all of the above into consideration especially since the machine still has a fault!!!!.
I preferred a replacement from the start of the inconveniences. I even requested one but I was satisfied when the Samsung technician managed to resolve the initial problem until I started experiencing new problems. It's sad that I have to dedicate so much time emailing/contancting Samsung to explain how frustrated I am that I have to continously do that only for temporary solutions. I was told that Samsung can not replace the machine under warranty unless major repairs have been done.
- Major repairs have been completed yet including the main board replaced but I'm still experiencing an alarming noise on the spin cycle,
- Technician has come out 4 times which I had to make myself available for.
- Minor replacements have been occurred
- I have had countless back and forth emails with the Samsung team
- contacted Samsung head office 5 times excluding amount of times they called me
- Two hellopeter complaints
Samsung should take all of the above into consideration especially since the machine still has a fault!!!!.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^JL