RB
Roger B
1 reviews | Active since Mar 2009
26 Sept 2023, 17:06
Pathetic support service
Unresolved support ticket: TJ*** 55" TV app crashing and hanging the device. I reported it and technician called last Wednesday, then said he would call back on Friday. It's Tuesday and no call. Now your WhatsApp agent tells me I have to call Teljoy to follow up with you
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Samsung South Africa's replyOfficial
26 Sept 2023, 17:07Good day Roger
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Samsung South Africa's reply26 Sept 2023, 17:07
Official
Good day Roger
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
^NM