1 reviews | Active since Aug 2013
Pathetic Software Samsung Galaxy A31
On the 5th August 2021 I wrote a review about my Samsung Galaxy A31 cell phone.
I was in contact with 3 different staff members of Samsung and no one could give me a logic explanation why I have to download software and update my device every single month. Usually it was only in the beginning of each month but when I unlocked my phone this morning the 24th August, yet another notification awaited me!!!!!!!! And again I am now forced to download software and update my device!!!!!! It doesn't make sense why it is nececessary to go through this excercise every month! Not even my Samsung tablet or previous Samsung devices I had to repeat this annoying updates. Samsung, pay back my money so that I can buy another brand!!!!
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
SS