1 reviews | Active since Feb 2015
Pathetic servicing by Samsung
I currently have a Galaxy S4 that I have under contract from July 2013. Recently I came across a problem where my phone kept on restarting and I booked it in to the Repair Centre in Nandi Drive 3 weeks ago. As soon as I got the phone back in a weeks time, another problem was found where the Wi-Fi signal on my phone was absolutely non existent at any distance. So once again I took it back for this problem, I then found out that my screen had been changed for no apparent reason whatsoever because I took it back with my screen fully functional. Also one of my ADH chances had been used which I feel did not need to happen. Then I picked my phone up once again on this week and without fail another problem occurs where the external speaker stopped working. I took it back yesterday demanding that my phone be replaced but to no avail. My phone is still under warranty and the only reason I demanded a new phone was because the \world class engineers"don't have any idea what they are doing. Fix one problem and cause another. I definitely don't trust Samsung with my business anymore. You expect a certain high standard and I never experienced that. """
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
We have noted your concern, thank you for bringing this matter to our attention.
We have referred this matter to our customer service division who will be in contact with you in this regard.
We sincerely apologise for the lack of service you have received.
Kind regards
Samsung SA
