1 reviews | Active since Nov 2019
Pathetic Services
After purchasing a Samsung 501L fridge/freezer for almost R15k in November 2018 only to discover that in February 2019 (ONLY 3 MONTHS LATER) the paint on the handles started peeling off.
We were told to call Samsung and many other places. A technician had come out and we were charge a call out fee of R650 which was unfair!!
Liptronics has however contacted me and advised me that i need to replace my handles at my own expense. This is extremely ridiculous considering that we purchased a brand new fridge. Samsung has also informed me that the handles are not covered under the warranty. How can this be??? I am certain I can not be the only person having the same issue as Samsung is trying to forget about me....
Till date no-one from Samsung has contacted us.
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LP
We have noted your concerns and your query has been escalated to our Voice of Customer team. We will provide you with a reference number shortly.
A senior customer service executive will contact you with further advise on this matter.
Regards,
SamsungSA:^LP
Herewith your reference number:
***
Regards,
SamsungSA:^LP
Herewith your reference number:
***
Regards,
SamsungSA:^LP