Pathetic service received

In January 2021 I renewed my cellphone contract with Vodacom for a Samsung Note 20 . With this renewal there was a promotional offer of a Samsung 32 inch TV. I sent my documentation numerous times and eventually received confirmation that everything was in order. I was then told I will receive my tv in 7 - 14 working days, which was 2 months ago. To date I have not received my tv. I contacted Samsung only to hear they don't have stock....this is hilarious because aren't you the company that specifically manufactures these televisions. All I hear is excuses and more excuses which are actually lies and more lies. Your customer service is atrocious.