MB
Matthys B
1 reviews | Active since Jan 2021
20 Jan 2021, 13:11
PATHETIC SERVICE - Promotions
I placed an order for the Samsung Galaxy Note 20 Ultra via Telkom mobile online services on the 11th of August. I only received my device on the 8th of September. On the 9th of Sep, I app**** for my R4,000 voucher, I received a confirmation email from Samsung on the 9th with tracking reference number: 24WOOHY6K After following up via email, logging calls and going in-store more than 50 times I still have not received a single word of feedback!
Stay away from there promotions are worthless cause you never receive the voucher!!
Terrible experience and I will definitely never support Samsung again!
Helpful (0)
Replies (3)0
Replies (3)
Samsung South Africa's replyOfficial
20 Jan 2021, 13:22Good Day Matthys,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
Samsung South Africa's reply20 Jan 2021, 13:22
Official
Good Day Matthys,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung ZA
NM
MB
Matthys B's updateReviewer Update
20 Jan 2021, 13:25My case has been escalated several times apparently after I log a call and yet no one ever comes back to me!
I'll believe this response when I don't have to wait another 4 months to get feedback from Samsung..
I'll believe this response when I don't have to wait another 4 months to get feedback from Samsung..
MB
Matthys B's update20 Jan 2021, 13:25
Reviewer Update
My case has been escalated several times apparently after I log a call and yet no one ever comes back to me!
I'll believe this response when I don't have to wait another 4 months to get feedback from Samsung..
I'll believe this response when I don't have to wait another 4 months to get feedback from Samsung..
MB
Matthys B's updateReviewer Update
27 Jan 2021, 09:18Update:
Only after complaining on HelloPeter did Samsung respond to me (after trying to get a response for 4 months!).
However, Samsung said the documents I submitted was not correct and I have to get new docs from Telkom. I have been to Telkom 4 times to try and get different documents, but according to Telkom what they have given is the only thing that can give and it should be sufficient for Samsung.
Going back a 5th time to Telkom, they got a guy from Samsung to assist. I showed him all the docs I have submitted hundreds of times to Samsung and according to him this is 100% sufficient and I should have received my voucher! He said I must send everything to him and he will get it approved. This was done and now I have been waiting for 5 days again with NO RESPONSE FROM SAMSUNG!
Rediculase how **** Samsung is handling this issue!
Only after complaining on HelloPeter did Samsung respond to me (after trying to get a response for 4 months!).
However, Samsung said the documents I submitted was not correct and I have to get new docs from Telkom. I have been to Telkom 4 times to try and get different documents, but according to Telkom what they have given is the only thing that can give and it should be sufficient for Samsung.
Going back a 5th time to Telkom, they got a guy from Samsung to assist. I showed him all the docs I have submitted hundreds of times to Samsung and according to him this is 100% sufficient and I should have received my voucher! He said I must send everything to him and he will get it approved. This was done and now I have been waiting for 5 days again with NO RESPONSE FROM SAMSUNG!
Rediculase how **** Samsung is handling this issue!
MB
Matthys B's update27 Jan 2021, 09:18
Reviewer Update
Update:
Only after complaining on HelloPeter did Samsung respond to me (after trying to get a response for 4 months!).
However, Samsung said the documents I submitted was not correct and I have to get new docs from Telkom. I have been to Telkom 4 times to try and get different documents, but according to Telkom what they have given is the only thing that can give and it should be sufficient for Samsung.
Going back a 5th time to Telkom, they got a guy from Samsung to assist. I showed him all the docs I have submitted hundreds of times to Samsung and according to him this is 100% sufficient and I should have received my voucher! He said I must send everything to him and he will get it approved. This was done and now I have been waiting for 5 days again with NO RESPONSE FROM SAMSUNG!
Rediculase how **** Samsung is handling this issue!
Only after complaining on HelloPeter did Samsung respond to me (after trying to get a response for 4 months!).
However, Samsung said the documents I submitted was not correct and I have to get new docs from Telkom. I have been to Telkom 4 times to try and get different documents, but according to Telkom what they have given is the only thing that can give and it should be sufficient for Samsung.
Going back a 5th time to Telkom, they got a guy from Samsung to assist. I showed him all the docs I have submitted hundreds of times to Samsung and according to him this is 100% sufficient and I should have received my voucher! He said I must send everything to him and he will get it approved. This was done and now I have been waiting for 5 days again with NO RESPONSE FROM SAMSUNG!
Rediculase how **** Samsung is handling this issue!