EvdS
Emile van der Spuy
1 reviews | Active since May 2021
30 May 2021, 12:10
Pathetic service/ No response on emails
Pathetic after sale service. I bought a SAMSUNG 65” 4kUHD tv through Takealot in December 2020. After a month the tv started making a popping sound so I emailed the service desk. I received a response after 2 weeks stating that they would send an technician but have not heard from them again. I have sent numerous follow up emails with no response.
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Samsung South Africa's replyOfficial
31 May 2021, 07:33Good morning Emile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM
Samsung South Africa's reply31 May 2021, 07:33
Official
Good morning Emile,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards,
Samsung
:^NM