Pathetic Service Frustrated

<p>Its been almost 3 weeks since I paid to have my phone repaired. Ota still not fixed and no one at Samsung Century City can tell me why. I drove 70kms from my home 2 days after I called and was told that a texhnician is now working on my phone and it would be ready for collection that same day only to get there and be told that my phone is not fixed they are struggling and not sure how much longer it will take. I sat for almost two hours and waited and then a so called manager came out but he didnt even know my story. Samsung a reputable brand which we pay for because we believe that we will recieve an excellent service as well but thats not true at all.</p>