1 reviews | Active since Aug 2017
Pathetic Service from The Repair Centre.
<p>Booked my phone in on 01/08/2017, they told me they would send me a quote the same day. So after 2 days of following up, calling endless times, sending numerous emails, FINALLY they woke up and sent me my quote. Accepted the quote and made immediate payment. Wanted to confirm if proof of payment was received and guess what?? Same procedure, call/leave messages/email, NO FEEDBAC**** Had to go into the store to make sure if my proof of payment has been received. </p> <p> </p> <p>Now alright, it's paid waiting for the repair and I quote "It would take between 2-3 working days". Cool, phone in again? Oh sorry sir we're still waiting for stock...it can take up to another 4 days...already IRATE, I accept, give another 4 days..Phoning them AGAIN for about 100 times, "Sorry sir still waiting for stock". I MEAN SERIOUSLY? HOW LONG DOES IT TAKE FOR STOCK??? When you wanted payment I did it immediately, please check your GOOGLE REVIEWS. Absolutely SHOCKING. If you say 2 to 3 working days, I expect it in 2 to 3 working days. Not 2 to 3 months. I am not the only one complaining about the exact same thing. I paid for a service and I expect it. This is the stuff that makes your clients move to other brands...</p> <p> </p> <p>Samsung Tygervalley ABSOLUTELY BEYOND PATHETIC...after all the calls and messages left, they have literally NEVER phoned me back or responded to my emails...and you ALWAYS struggle to get through to them.</p>
Dear Diandra,
We have noted your concerns we have escalated your query to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
Dear Diandra,
We have noted your concerns we have escalated your query to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
Dear Diandra,
We have noted your concerns we have escalated your query to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
Dear Diandra,
We have noted your concerns we have escalated your query to our Voice of customer team under reference number: ***.
A senior customer service executive will contact you with further advise on this matter.
Regards
SamsungSA
