kK
kimheeger K
1 reviews | Active since Dec 2016
06 Jun 2023, 13:05
Pathetic service from the people who Samsung employs to resolve Hello Peter Queries
Pathetic service from the voice of customer advisors Steven: Samsung South Africa's reply: 01 Jun 2023, 15:50 The issue has been logged with our Voice of Customer Advisor under the reference number: ***, we will investigate and be in contact with you. Still nothing has been resolved - no incident report to update our insurance. Steven who is the supposed case manager can't even tell me when this will be done. I want everything from now onwards in writing as it is ********* the way that you have treated this case. No apology for the pathetic service. If the people that respond to hello peter complaints cant even resolve this then what hope do i have of resolving it with a service centre. If you would like a recording of this call, i have it readily available. I want my money and my washing machine back!!!!
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Replies (4)
Samsung South Africa's replyOfficial
06 Jun 2023, 13:25Good day, Kim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's reply06 Jun 2023, 13:25
Official
Good day, Kim,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;^NP
Samsung South Africa's replyOfficial
07 Jun 2023, 14:07Kindly be advised your query has been escalated to the complaints team, they are in communication with the service centre. The responsible team sent you an email explaining the nature of your query.
Feedback will be provided once received.^NP
Feedback will be provided once received.^NP
Samsung South Africa's reply07 Jun 2023, 14:07
Official
Kindly be advised your query has been escalated to the complaints team, they are in communication with the service centre. The responsible team sent you an email explaining the nature of your query.
Feedback will be provided once received.^NP
Feedback will be provided once received.^NP
kK
kimheeger K's updateReviewer Update
10 Jun 2023, 09:47Still no response!!!!!!!!!
kK
kimheeger K's update10 Jun 2023, 09:47
Reviewer Update
Still no response!!!!!!!!!
kK
I said do not repair and you went ahead and did it - WHAT THE HELL?????
I
kimheeger K's updateReviewer Update
12 Jun 2023, 15:21Good day Kim,
I hope this email finds you well.
We would like to apologize for the unpleasant service that you have received from our advisor and cannot even begin to imagine how disappointed you must be.
We have contacted SSS Cellular our authorized repair center who is assisting with the repairs of your unit, to get an update on the repairs. We have been advised that an additional part was ordered which is expected to arrive tomorrow. Once the part has been received and unit is repaired it will undergo a test to ensure that all is well. If we do not come across a fault and the tests are completed successfully our service center is hoping to have the unit delivered to you by the weekend.
Based on the mentioned “ I want my money and my washing machine back”, may you kindly confirm if our repair center can proceed with the repairs?
Best Regards,
Customer Escalation Desk,
I said do not repair and you went ahead and did it - WHAT THE HELL?????
I
kK
kimheeger K's update12 Jun 2023, 15:21
Reviewer Update
Good day Kim,
I hope this email finds you well.
We would like to apologize for the unpleasant service that you have received from our advisor and cannot even begin to imagine how disappointed you must be.
We have contacted SSS Cellular our authorized repair center who is assisting with the repairs of your unit, to get an update on the repairs. We have been advised that an additional part was ordered which is expected to arrive tomorrow. Once the part has been received and unit is repaired it will undergo a test to ensure that all is well. If we do not come across a fault and the tests are completed successfully our service center is hoping to have the unit delivered to you by the weekend.
Based on the mentioned “ I want my money and my washing machine back”, may you kindly confirm if our repair center can proceed with the repairs?
Best Regards,
Customer Escalation Desk,
I said do not repair and you went ahead and did it - WHAT THE HELL?????
I