Pathetic Service from Samsung with really inferior Z fold 4 mobile phone

I have had quite enough problems with my Samsung Z fold 4 now without Samsung really being willing to assist constantly referring me to a service center with the nearest one 156km from the farm where I reside.

We sent the phone in for repair and Samsung refused to repair it under the existing warranty despite there clearly being a crack on the fold which is a manufacturers problem. Having received the phone back from them eventually on 25 December, I simply left it in the packaging (rather fed up) and waited to come homeknowing it is not repaired.

I ventured to switch the phone on today and it has a password on. I need to be very clear here. Prior to sending it to Samsung under warranty repair it is required that a hard factory reset be done and no password on the phone. This was done according to their requirement.

Having switched it on today, I noticed there is now a password on my handset. I contacted Samsung service center and they instructed me how to do a hard reset. This however does not help and the password request remains.

I am now locked out of my 30k Samsung fold 4 with cracks on the fold where it folds open and close and they blame everything on me.

To be able to receive calls I have to travel nearly 20km to town to get a signal and Samsung does not help in any other way. The chat service center now tells me to contact the actual service center to which it was sent for warranty repair, which is in Johannesburg and difficult to contact without driving 20km to town for signal... What do I do to get some form of service and assistance out of Samsung... How on God's green earth do I get back into my phone. It is easy for someone behind a desk to say you have to drive when they don't pay for the fuel.

Samsung, I am extremely disappointed. You are shocking me with your ignorance having paid that amount of money for a phone and moving away from iPhone.

Should have just stayed with Apple.

My previous note 9 also just held up till past its warranty date before the screen packed up. Super inferior product and a great let down with such initial high expectations.

Reference on current unresolved issue is ***. This has been ongoing and I was left without a phone for nearly 6 weeks. It ended in eventually getting a call whilst in town today and a simple suggestion to get to the nearest service center which takes a day, is a 300km round trip and costs a lot of money in fuel. How pathetic. And just to end with a phone that is now locked and unable to be reset to Samsung factory settings thus making the phone completely unusable by myself unless I spend a small fortune and waste a day driving a cross the southern cape to get to a service center and back hoping that the service center can better perform a reset by holding down 3 buttons that currently has zero effect and does not do what it is supposed to do according to Samsung.

Super pathetic and extremely disappointing.