Pathetic service from Samsung South Africa.

This company doesn't even deserve a 1 star! If there was a minus category they would feature in it. I purchased a Samsung Galaxy s21 ultra from the Vodacom store, Hyde Park. It came with a warranty and just to be on the safe side I purchased 'Samsung Care' in the event that they were any incidents with the phone. There was no cause for concern until last month when my phone's screen suddenly went blank. The phone was on and receiving messages but the screen remained blank. I tried everything to make it work again and failed. I took it to an Authorised Samsung Service Centre in Morningside (The Wedge Shopping Centre) and they told me it was not a problem, I had to pay a small fee and it would be sorted out seeing as my phone was under warranty And had Samsung Care. I was told that it would take a maximum of 5 days to repair. I didn't hear from them after a week and decided to call in. I was informed that there was a problem and that my screen had to be replaced but the screen my phone had was not the "original Samsung screen". Thus they can't 'close the case on their system'. I was dumbfounded because I have never heard something so absurd. I told them that I had never taken my phone for service elsewhere. Subsequently I received 3 other calls from them asking me the same question "Have you taken you phone for servicing elsewhere." To which my reply was always "No"! I actually wanted to answer with "Why the hell would I take my phone elsewhere when it is under warranty and Samsung Care. It doesn't make any sense!!!!" That is akin to someone who has bought an expensive vehicle, with a motor plan, taking their vehicle to be serviced at any random garage. Does it make any sense??! Samsung then proceeded to tell me that they wanted to investigate this matter and if it is a case of **** phones being supp**** to Vodacom. I was very obliging and told them that they could definitely keep my phone if it meant that they would get to the bottom of this. I was informed today, nearly a month later, that Samsung has rejected my warranty and I may come collect my phone repaired and pay the full price for the screen R6300 or I may decide not to pay for a new screen and receive my phone un-repaired! Thank You Samsung for your despicable service! This is my 6th Samsung phone that i have used over the years but after this experience I am switching to an iPhone!