JK
Jude K
1 reviews | Active since Nov 2016
13 Dec 2022, 14:41
PATHETIC SERVICE FROM SAMSUNG SA
Pathetic service from Samsung SA (Zanele and Rochelle). Reported our television faulty and was promised a technician was going to come out to assess the fault. We got a call from *** today, missed the call and a few seconds later got an sms saying that the ticket was CANCELLED????? I work in a service center and you DO NOT cancel a ticket if you cannot get a hold of a customer after one call only. A cancelled ticket means that the job is NOT GOING TO TAKE place or has been resolved. This needs to be resolved immediately or I will take matters further. You can call me on ***/ ***
CANCELLED TICKET NO - ***
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Samsung South Africa's replyOfficial
13 Dec 2022, 14:43Good day Jude,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Samsung South Africa's reply13 Dec 2022, 14:43
Official
Good day Jude,
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Kind Regards,
Samsung ZA
;MN