1 reviews | Active since Dec 2020
Pathetic service from Samsung regarding a defective side by side fridge/freezer
I purchased a side by side fridge freezer on 2/11/2020. This was purchased for my new apartment which was going to be ready in December so the item was not used and was still in packaging until we moved on the 11/12/2020.
Upon connecting and plumbing the freezer its giving me nothing but headache! Nothing seems to work nor function the way it should! Water tank in fridge keeps freezing by the crisper drawers and not allowing dispenser to work however the rest of the fridge is warm, display panel is blinking the freezer light constantly, ice tray in freezer doesn't freeze as freezer doesn't get cold at all! I lost my entire groceries for my Christmas meals and had to rebuy everything!
Absolutely ridiculous service from Samsung call centre as I logged this issue on the 13/12/2020. Nobody got back to me and eventually they sent a technician on the 24/12/2020 who confirmed that the appliances is defective however I have heard nothing!
The only reason I spent extra for a Samsung product was because I expected better service and response, this service is absolutely disappointing and I have zero faith in this appliance, it has not worked once!
Fridge: not working, stays warm and only crisper drawers get cold Freezer: not working! Ice maker: not working. Water fills in trays and doesnt freeze Water dispenser: not working, water tanks freezes
This is a brand new fridge that's never worked for the 2 weeks since it's been unpacked and used. I will not trust it or have faith in this brand and I will not expect or accept a brand new fridge to be repaired, it needs to be replaced.
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
Thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.
We have noted your concerns and we are currently investigating the matter further.
Your complaint has been assigned to our escalations department and we will be in contact with you.
Regards
Samsung ZA
NM
All I hear from Samsung is excuses, I need this fridge exchanged as soon as possible. All my groceries have now been spoiled and I cannot use the fridge!!
I would have never thought I would experience such terrible service from one of the biggest companies in the world, this service is nothing short of pathetic. How can it take more than 3 weeks to have a fridge replaced???
All I hear from Samsung is excuses, I need this fridge exchanged as soon as possible. All my groceries have now been spoiled and I cannot use the fridge!!
I would have never thought I would experience such terrible service from one of the biggest companies in the world, this service is nothing short of pathetic. How can it take more than 3 weeks to have a fridge replaced???