PATHETIC SERVICE FROM SAMSUNG & GAME !!!!!!

I purchased a Samsung front loader washing machine on the 12th of March 2024 at Game in Gateway. It was my first time ever buying a washing machine. From the first time i used the machine it made a very loud noise while spinning as well as loud vibrations only when spin drying. It sounded as if the drum was going to hit the door.

When I called Game, they advised the washing load could either be too much or too less or the surface area could be uneven hence the loud noise. Thereafter I was advised to contact Samsung because I was within my 6 months refund/return period.

After contacting Samsung I was advised to do troubleshooting, which i did and the video was sent to the Whatsapp number provided by Samsung. From the 3rd of August 2024 to date i have had no joy with Samsung or Game ,being sent back and forth to the store as well as making numerous calls to both parties only to be advised on the 18th of March 2025 that they are awaiting an available technician to assess the machine and provide a report as to what is wrong with the machine before this matter is sorted out. After the report is done, I was advised by Vanessa from Samsung who is the case manager from the VOC department, that depending on what is wrong with the machine, parts will be replaced or repaired which is totally unacceptable as this machine was purchased brand new from Game yet I have been experiencing this problem from the initial use of the machine. Taking into consideration that the complaint was logged well within the first 6 months of purchase. I will never buy another Samsung product ever again from Game or Samsung due to the fact that I received a brand new product which does not work properly as well as the pathetic service received from Game and Samsung !!!!!!!