PATHETIC SERVICE FROM SAMSUNG ELECTRONICS JHB

Durban, Tuesday, 16 March 2021

To : SAMSUNG SOUTH AFRICA

Good Day

RE; GALAXY PRO BUDS

I recently purchased a Samsung S21 Ultra on February 8th 2021, it had a promotion where by you get the tag and the pro buds as gift.

I have been emailing Samsung JHB from 16 February to process the claim and the process is very tiresome. To date March 16th 2021 i don't know the status of the buds. it has been approved but the consultant cant provided further details.

i was told by the customer care representative (every call is over 30mins) , they still need to email/call me to choose the color? ***!!! its been a month, WHY DOESNT THIS PROCESS BE COMPLETED ON APPLICATION , or this guy is very very confused. Every time i speak to your consultant i feel my blood vessel is going to pop, this is causing me so much stress,

We have to email the verify department and i swear to you, it seems like u picked up people from the streets to assist you guys in this department, they have no efficiency.

The worst service is a delayed response or not responding to a customer until we scream and shout. As I have mentioned to your customer service representatives, on the numerous calls I have made, SAMSUNG is a technology driven company and the one thing Samsung lack in is TECHNOLOGY . The mere fact that we can’t get an email or a call from your company is appalling.

Samsung should spend the extra money they getting from the high contracts people are spending to send their staff, for example customer care and verify team, for courses on how to be efficient and responding to email on receipt and not 7days later.

Your system should have updates on the status including log dates, response dates and times. It’s laughable that your customer care person is asking me for information.

The Samsung S21Ultra is not a cheap phone and you must be aware that you can’t listen to music privately without these ear buds. It doesn’t even come with a slot that we can use an interim plug in earphone that we can use.

RESPONSE FROM VERIFY TEAM,,, I hope that this email finds you well. Apologies for the inconvenience caused.

Thank you for the information provided.

Please note that we have received your documents and keep you posted regarding the next phase so that next process for the Bonus Galaxy Buds and Smart Tag.

Yes we do acknowledge that some days have passed. I will check with logistics. I don’t have a turn-around time, the marketing and sales department will email you when the waybill is generated Thank you for choosing Samsung.

Warm Regards Samsung Verify Team

PLEASE BE MORE EFFICIENT IN YOUR SERVICE!!!!!!!!!!!!!!!!!!!!!!!!