Pathetic Service from Samsung Constantia

<p>i have had two issues with my Samsung Note 5 since July 2016. The problem lies with the LCD and the screen goes purple. The phone was repaired by Samsung Constantia in July however the problem came back in October. To my knowledge the phone did not suffer any impact but i was told that i would need to pay for the repair as i only receive one screen repair. I explained the fact that the phone did not suffer any impact and requested if they could investigate a possible manufacturing fault and was told they cannot assist me. The phone is still under warranty. i was told i need to pay for the repair despite the above. As i really needed a phone i decided to book it in on the 01 November 2016 and was told that they will not let me pay on collection and the FULL price needs to be paid prior to booking in. They had no stock and would only receive stock on the 7th November. it is now the 16th of November and i have no phone and are told by constantia Samsung that there is nothing t hey can do about it. Not once did i get a courteousy call explaining anything. Pathetic service received and no sense of customer service from Samsung Constantia. i will never buy a samsung handset again.</p>