Pathetic service from Samsung ADH Premium

Phone call was made to ADH on the 15th June 2015 to collect my phone as the screen cracked. RAM courier was meant to collect the phone on the 16th and it was only collected on the 23rd of June. I had to phone ADH every day to find out what was happening with the couriers. The couriers collected the phone and dropped it off at the wrong place. Spoke to Mahlatse at ADH and she promise to sort it out for me. 2 days later I get a call from the woman who has my cell phone and nobody from ADH has contacted her yet. I believe my phone was only collected on the 30th June and is still in transit to Nelspruit now. <br> <br> I have requested to speak to a manager at ADH numerous times and get told they are always in a meeting.<br> 2 and half weeks later I am still sitting without my phone and have no idea when I will be getting it back as ADH can not give me a ETA either